CAMALOT™ & CAMALOT™ ULTRALIGHT SAFETY RECALL NOTICE

Frequently Asked Questions

Can't find an answer to your question? Contact us through the recall recall submission form.

General Information

Why is Black Diamond doing this recall?
Black Diamond has discovered one Camalot™ and two Camalot™ Ultralights that were improperly manufactured, and we are concerned that more may exist and may have been sold to consumers. We are undertaking this recall to make climbers aware of this risk and to ensure that any improperly manufactured Camalots™ and Camalots™ Ultralight are removed from use.
What is the technical reason for this recall?
In a very small percentage of Camalot™ and Camalot™ Ultralights, the axles connecting the cam lobes to the stem may not be properly riveted. This could cause the device to not be full strength or to possibly come apart during use.
How many Camalots™ with defects have been found?
As of April 12, 2016, we have found one unit that was incorrectly riveted. No injuries have been reported.
How many Camalot™ Ultralights with defects have been found?
As of April 12, 2016, we have found two units that were incorrectly riveted. No injuries have been reported.
How did this happen?
Please refer to the letter to users for an explanation.
What are you doing to fix this problem so it won’t occur again?
Please refer to the letter to users for an explanation.
What do the axle rivets do?
The axle rivets hold the side plates in place and prevent the cam lobes from becoming detached.
What does the term “Subject to Inspection“ mean?
We are initiating a formal recall, but, in this case, we need climbers and retail shops to visually inspect their Camalot™ and Camalot™ Ultralights and send back those that do not pass the inspection.
Has anyone been hurt because of this issue?
No injuries have been reported.
How is Black Diamond going to fix the problem?
If you find that your Camalot™ or Camalot™ Ultralight fails inspection, we will replace it.
Does this recall affect Camalot™ X4s or Camalot™ X4 offsets?
No.
Does this recall affect Camalot™ C3s?
No.
I was thinking about buying a Camalot™ or a Camalot Ultralight™. How will I be sure the product I purchase is not part of the recall?
Black Diamond is taking every step to ensure Camalot™ and Camalot™ Ultralights available on the market are not defective. If you have a doubt, follow the inspection procedures. Please refer to the letter to users more information.

Inspection Procedure Questions

How do I know if my Camalot™ or Camalot Ultralight™ is affected by the recall?
Camalots™: Units manufactured between May 18, 2015 and March 9, 2016 are affected. Check the manufacturing code on the flat edge of one of the outside cam lobes. If the manufacturing code is between 5133 and 6067, then your Camalot™ is affected by this recall and needs to be inspected. If you cannot read the manufacturing code or are unsure whether or not your camming device is covered by the recall, please follow the inspection procedures outlined on the recall page.
Camalot™ Ultralights: Units manufactured between November 10, 2015 and March 4, 2016 are affected. Check the manufacturing code on the flat edge of one of the outside cam lobes. If the manufacturing code is between 5309 and 6061, then your Camalot™ Ultralight is within the scope of this recall and needs to be inspected. If you cannot read the manufacturing code or are unsure whether or not your camming device is covered by the recall, please follow the inspection procedures outlined on the recall page.
What size Camalots™ and Camalot Ultralight™ are affected by this recall?
Camalots™: All sizes are within the scope of this recall: .3 to #6.
Camalot™ Ultralights: All sizes are within the scope of the recall: .4 to #4.
What manufacturing codes are included in this recall?
Camalots™: Manufacturing codes between 5133 and 6067 are included in the recall and must be inspected.
Camalot™ Ultralights: Manufacturing codes between 5309 and 6061 are included in the recall and must be inspected.
I don’t remember when I bought my Camalot™ or Camalot™ Ultralights. What should I do?
Click here and follow the inspection procedure to determine if your Camalot™ or Camalot™ Ultralights have a manufacturing code that falls within the scope of this recall.
I just bought a Camalot™ or Camalot™ Ultralight, and the manufacturing code is within the range of the recall. Is it OK to use?
Inspect the unit and follow the procedures outlined on the recall page to determine if your Camalot™ or Camalot™ Ultralight is OK to use.
Where do I find the manufacturing code on my Camalot™ or Camalot™ Ultralights?
Manufacturing codes are imprinted on the flat edge of one of the outside cam lobes. Refer to the photographs on the recall page.
I can’t find the manufacturing code. What should I do?
Follow the inspection procedures outlined on the recall page. Contact Black Diamond if you are still unable to find the manufacturing code.
I can’t read the manufacturing code. What should I do?
Follow the inspection procedures outlined on the recall page. Contact Black Diamond if you are still unable to find the manufacturing code.
My Camalot™ or Camalot™ Ultralight is working just fine. Do I still need to inspect it?
Yes, if your Camalot™ or Camalot™ Ultralights fall within the scope of this recall. Even if your cams seem to be working fine, you should follow the inspection procedures outlined on the recall page.
I don’t feel comfortable inspecting my Camalot™ or Camalot™ Ultralight. What can I do?
Contact Black Diamond using the recall submission form. We will respond to you within two business days.
I don’t know what kind of cams I have. How can I tell?
You can visit the Rock Protection section of our website for further information and help finding your camming device. If you are still unsure, inspect your camming device following the inspection procedures outlined on the recall page.
I can’t tell if the rivets on my cam are not formed. What do I do?
Follow the inspection procedures outlined on the recall page. Look for the presence of a side plate on each side of the cam. Visually inspect all four axle ends for a flared, flattened end. Look carefully at both sides of the cam. If they look flared or flattened, and you can’t remove the cam lobes with your fingers, then your Camalot™ or Camalot™ Ultralight was correctly assembled.
There is no side plate on my Camalot™ or Camalot™ Ultralights. What should I do?
Your Camalot™ or Camalot™ Ultralight is incorrectly assembled. Stop use immediately and return it to Black Diamond using the recall submission form.
The rivets on my cam are not formed. What should I do?
Your Camalot™ or Camalot™ Ultralight is incorrectly assembled. Submit a recall claim using the recall submission form.
I found a Camalot™ or a Camalot™ Ultralight within the scope of the recall. What should I do?
Stop use and inspect it according to the inspections procedures outlined on the recall page. If you determine that any of the axle ends are not properly formed, contact Black Diamond using the recall submission form. We will respond to you within two business days.
I followed the inspection procedures, but I’m still not sure if my Camalot™ or Camalot™ Ultralights are safe to use. What should I do?
Contact Black Diamond using the recall submission form. We will respond to you within two business days.

Shipping And Returns

I bought my Camalot™ or Camalot™ Ultralight from a retail store (or online retailer), and it did not pass the inspection process. Do I need to return it to them, or do I send it directly back to Black Diamond?
Regardless of where you bought your Camalot™ Ultralight, you should still return it to Black Diamond using the online recall submission form.
Can I fix the cam myself?
No. Send it back for a replacement.
How long will it take to get my replacement Camalot™ or Camalot™ Ultralight(s)?
Once we receive your cam, we will ship out a replacement within approximately three business days. Actual shipping times will depend on your location.
I’m going on a climbing trip, and I need my cams back faster. What can I do?
Contact Black Diamond using the recall submission form. We will work to find a solution.
Will I get the same size and model cam when my product is returned?
Yes.
Can I request to change the size of my cam?
No.
Can I replace my cam with a different model?
No.
Do I have to pay for shipping?
No. We will cover all shipping costs.
Are there special precautions to take when shipping my cam in for replacement?
Place it in a padded shipping envelope or in a box, and mail it using the prepaid mailer sent to you.
What is the warranty policy for Black Diamond equipment?
For one year following purchase unless otherwise indicated by law, we will warrant to the original retail buyer only that our products are free from defects in material and workmanship as originally sold. If you receive a defective product, return it to us and we will replace it subject to the following conditions: We do not warrant products which show normal wear and tear or that have been used or maintained improperly, modified or altered, or damaged in any manner. Click here for more information about our warranty policy.
RECALL DETAILS | FAQ | recall@bdel.com | 800-775-5552

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