INDEX ASCENDER SAFETY RECALL NOTICE

VOLUNTARY PRODUCT RECALL OF INDEX ASCENDERS - SUBJECT TO INSPECTION

Salt Lake City, Utah (April 13, 2016) - Black Diamond Equipment, Ltd., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), is voluntarily issuing a recall, subject to user inspection, of Index rope climbing ascenders, because some units may have been improperly assembled and may fail during use, potentially resulting in injury or death.

This recall concerns both the right (style number 620003) and left (style number 620004) versions of the Index Ascenders manufactured between December 22, 2014 and February 25, 2016, with manufacturing codes between 4356 and 6015.

In some Index Ascenders, the rivet attaching the toothed cam to the ascender body may not be properly finished. This could cause the cam to become detached, allowing the ascender to disconnect from the rope. There is also the potential that the rivet attaching the plastic safety catch to the cam may not be properly finished, increasing the likelihood that the ascender could become detached from the rope.

No accidents have been reported; however, in the interest of customer safety, Black Diamond has decided to voluntarily issue a recall, subject to user inspection, of Index Ascenders.

If you own Index Ascenders that fall within the scope of this recall, Black Diamond is requesting that you STOP USE IMMEDIATELY, and inspect them following the procedures below. If they fail inspection, please contact Black Diamond, and we will replace your ascenders free of charge.

Products Included In Recall:

INDEX ASCENDERS

(right & left versions)
(styles 620003 & 620004)

PRODUCT IDENTIFICATION:

Right and left Index Ascenders manufactured between December 22, 2014 and February 25, 2016, with manufacturing codes between 4356 and 6015 are within the scope of this recall.

To find the manufacturing code, look for the four-digit number inside the ascender next to the toothed cam.

Only ascenders with manufacturing codes between 4356 and 6015, are within the scope of this recall. If you have an Index Ascender that falls within the scope of this recall, please follow the inspection procedures below.

PRODUCT INSPECTION:

If your Index Ascenders match the above criteria, examine the rivets on the back of the device securing the toothed cam to the ascender frame and the rivets securing the plastic catch to the cam.

IF BOTH RIVET ENDS ARE CORRECTLY FORMED AS SHOWN:
OK
Do not return to Black Diamond.
OK
IF EITHER RIVET END IS NOT CORRECTLY FORMED:
DO NOT USE
Return To Black Diamond
RETURN

Questions? Please consult the Frequently Asked Questions (FAQ)

Return Procedure:

If your Index Ascenders failed the inspection procedures above, please follow the steps below to return them to Black Diamond and receive replacements.

  1. Immediately stop using your ascenders.
  2. Click here to submit a recall request.
  3. Take note of your recall case number.
    • A return authorization number
    • An address for return
    • A free shipping label
  4. Return the ascender(s) to Black Diamond.
  5. Black Diamond will send you a replacement ascender(s).

Questions? Please consult the Frequently Asked Questions (FAQ)

RECALL DETAILS | FAQ | recall@bdel.com | 800-775-5552

Loading...